> For the complete documentation index, see [llms.txt](https://docs.poolswap.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.poolswap.io/faqs.md).

# FAQs

Here are answers to the most common questions about Pool and our features.

## General Usage

<details>

<summary>Q: Do I need to connect a wallet to use Pool?</summary>

No. You can either connect a wallet (MetaMask, Phantom, TrustWallet, etc.) or use the **Manual Send** option.

</details>

<details>

<summary>Q: How long do swaps take?</summary>

Standard swaps complete in **0–5 minutes**. Anonymize swaps usually take **5–30 minutes**, depending on network activity.

</details>

<details>

<summary>Q: What happens if I send the wrong token or to the wrong address?</summary>

Unfortunately, blockchain transactions are irreversible. Always double-check before sending.

</details>

<details>

<summary>Q: Can I track my order?</summary>

Yes, every swap has an **order ID**. Use it to request support, and we can check the status for you.

</details>

## Privacy & Anonymization

<details>

<summary>Q: How is this different from Tornado Cash?</summary>

Pool’s anonymization is built on **Solana** with **Succinct ZK proofs**, designed for speed, efficiency, and better user experience.

</details>

<details>

<summary>Q: What is a Note?</summary>

A Note is a unique private key generated when you deposit in Anonymize Mode. You’ll need it to withdraw later. **Keep it safe. If lost, funds cannot be recovered.**

</details>

<details>

<summary>Q: Can anyone else use my Note?</summary>

**Yes. A Note is like cash — whoever has it can withdraw. Store it securely and never share it.**

</details>

<details>

<summary>Q: How anonymous is my withdrawal?</summary>

**Completely anonymous.** Thanks to ZK proofs and relayers, **no one can link your deposit address to your withdrawal wallet**.

</details>

## Security

<details>

<summary>Q: Is Pool non-custodial?</summary>

Yes. We never hold your funds. All swaps and anonymize operations are executed on-chain.

</details>

<details>

<summary>Q: What if Pool shuts down?</summary>

Normal swaps rely on integrated DEXes (LetsExchange, Exolix, etc.) and will continue to function through them. Anonymize swaps are powered by on-chain contracts — your deposits remain accessible as long as Solana is live.

</details>

<details>

<summary>Q: Who runs the relayers?</summary>

Relayers are independent services. They submit withdrawals on your behalf for a small fee (0.5%).

</details>

## Compliance

<details>

<summary>Q: Do I need to pass KYC to use Pool?</summary>

No. Pool is a **DeFi-first, non-custodial protocol**. We never request personal data.

</details>

<details>

<summary>Q: Is this legal to use?</summary>

Privacy is a right. Pool is a tool, not a service provider — it enables users to transact privately, without storing or sharing personal information.

</details>

## Support

<details>

<summary>Q: I lost my Note. Can you help me recover funds?</summary>

No. For your security, we cannot recover lost Notes. Always store them in a safe place.

</details>

<details>

<summary>Q: How can I contact support?</summary>

Visit the **Contact Us** section for assistance with orders, partnerships, or general questions.

</details>


---

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